Last Updated: [DATE]
At [Buy-Buddy], we want your order to reach you safely, quickly, and without surprises. This Shipping Policy explains how we process, ship, and deliver your orders.
We currently offer the following shipping options:
Standard Shipping: Delivered through our selected courier/logistics partners.
Express Shipping: Available for selected locations and products, where applicable.
Cash on Delivery (COD): Available for eligible products and delivery locations, subject to availability.
The available shipping methods will be shown at checkout based on your delivery location, product, and other applicable conditions.
Shipping partners may include: [COURIER PARTNER NAMES]
Estimated delivery times are:
Standard Shipping: [5–8 business days]
Express Shipping: [2–4 business days]
Remote/Rural Areas: [7–12 business days]
Delivery estimates are calculated from the date your order is shipped and are not guaranteed unless specifically stated otherwise.
Delivery times may vary depending on your location, courier availability, weather, public holidays, transportation conditions, or other circumstances outside our reasonable control.
Shipping charges depend on factors such as your delivery location, order value, product size/weight, and selected shipping method.
Our current shipping charges are:
Standard Shipping: [₹XX / FREE above ₹XXX]
Express Shipping: [₹XX]
COD Fee: [₹XX, if applicable]
The final shipping charge, if any, will be displayed before you complete your purchase.
After you place an order, we generally require [1–2 business days] to process, verify, pack, and prepare it for shipment.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been handed over to the courier, you will receive shipping/tracking information where tracking is available.
Once your order has been shipped, we will provide tracking information through [EMAIL/SMS/WHATSAPP], where available.
You can use the tracking information to check the current status of your shipment.
If your tracking information does not update for [48–72 hours], please contact us at [EMAIL ADDRESS] and we will help you investigate the issue.
Although we work with reliable delivery partners, occasional delays may occur.
Possible causes include:
Incorrect or incomplete delivery information
Courier operational issues
Severe weather
Natural events
Public holidays
Transportation disruptions
High-demand periods
Remote delivery locations
Address or recipient availability issues
Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us at [EMAIL ADDRESS] with your order number. We will work with the courier to investigate and provide you with the latest available information.
Please carefully check your shipping address before completing your order.
If you provide an incorrect or incomplete address and the courier is unable to deliver the package, additional shipping charges may apply for re-shipment.
[Add your specific address correction/re-shipping policy here.]
If a delivery attempt fails because nobody is available, the address is incorrect, or the recipient cannot be contacted, the courier may make additional delivery attempts or return the package to us.
If an order is returned to us because of an incorrect address or repeated failed delivery attempts, [STATE YOUR POLICY ON RESHIPPING/REFUNDS].
If your package appears visibly damaged when delivered, please:
Take clear photos/videos of the package before opening it, where possible.
Keep the original packaging and shipping label.
Contact us at [EMAIL ADDRESS] within [48 hours] of delivery.
Provide your order number and relevant photos/videos.
We will review the issue and work with you to find an appropriate solution according to our Return & Refund Policy.
[CHOOSE ONE OPTION AND DELETE THE OTHER]
We currently offer international shipping to [COUNTRIES/REGIONS].
Estimated international delivery time is [10–20 business days], depending on the destination and shipping method.
International customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country. These charges are generally not included in the product or shipping price unless specifically stated.
Customs clearance may also cause additional delays.
We currently ship only within India and do not offer international shipping at this time.
We may expand our delivery coverage in the future and will update this policy accordingly.
We currently deliver to [ALL SERVICEABLE PIN CODES IN INDIA / SPECIFIC STATES OR REGIONS].
Some remote or otherwise non-serviceable locations may not be eligible for delivery. Delivery availability will be determined based on the shipping address entered at checkout.
If you have questions about your shipment, delivery status, or shipping charges, please contact us:
[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.
We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery areas, prices, services, or business practices.
Any changes will be posted on this page with an updated “Last Updated” date.
Thank you for shopping with [STORE NAME]. We appreciate your trust and are committed to getting your orders to you safely and reliably.
